Privacy Policy

BGB PRODUCT SUPPLY (“we,” “us,” or “our”) operates the website https://bgbproductssupply.com. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

This Privacy Policy forms part of our Terms & Conditions and is closely related to our Return & Refund Policy.

1. Data Controller

For the purposes of applicable data protection laws, BGB PRODUCT SUPPLY is the data controller responsible for your personal information.

2. Information We Collect

a. Personal Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect personal information including:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order and transaction details

Payment information is processed securely by third-party payment providers such as Stripe and PayPal.

👉 We do not store full payment card details on our servers.

b. Automatically Collected Information

When you browse our website, we automatically collect certain technical and usage information, including:

• IP address

• Browser type and version

• Device type and operating system

• Time zone and approximate location

• Pages visited, products viewed, and referring URLs

• Cookies and similar tracking technologies

This data helps us improve website functionality, prevent fraud, analyze usage, and secure transactions.

3. Legal Basis for Processing (GDPR)

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity – to process orders, payments, shipping, returns, and refunds

• Legitimate business interests – fraud prevention, dispute handling, analytics, and service improvement

• Legal obligations – accounting, tax, and regulatory compliance

• Consent – marketing communications or optional cookies (where applicable)

4. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Processing and fulfilling orders

• Managing shipping, returns, and refunds

• Providing customer support

• Communicating order and policy updates

• Preventing fraud, abuse, and unauthorized transactions

• Resolving PayPal, Stripe, and card-issuer disputes

• Improving website performance and customer experience

• Complying with legal and regulatory requirements

👉 We do not sell, rent, or trade your personal information.

5. Cookies & Tracking Technologies

Our website uses cookies to function properly and enhance your browsing experience.

Types of Cookies We Use

• Essential cookies: Required for checkout, security, and website functionality

• Analytics cookies: Help us understand website usage and improve performance

• Optional cookies: May be used for marketing or personalization (where applicable)

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Sharing of Personal Information

We share personal information only when necessary and only with trusted third parties, including:

• Payment processors (Stripe, PayPal)

• Shipping and logistics providers

• Website hosting, analytics, and security services

These third parties are contractually obligated to protect your data and use it only for the services they provide to us.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders and provide customer support

• Process returns, refunds, and dispute resolutions

• Comply with legal, accounting, and tax obligations

• Protect against fraud and chargeback abuse

Order and transaction records may be retained to support PayPal, Stripe, or card-issuer investigations.

8. Fraud Prevention & Dispute Handling

To protect our business and customers, we may collect and store:

• IP address and device metadata

• Order confirmations and transaction records

• Shipping and delivery confirmation

• Communication history related to orders

This information may be shared solely for dispute resolution, fraud prevention, and legal compliance in accordance with our Return & Refund Policy and Terms & Conditions.

9. Your Rights (GDPR & International Users)

If you are located in the European Economic Area (EEA), you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Please note that your data may be transferred and processed outside the EEA, including in the United States, in accordance with applicable data protection laws.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Request access to the personal information we collect

• Request deletion of your personal information

• Request information about how your data is used

👉 We do not sell personal information.

Requests may be submitted by contacting us via email.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

13. Legal Disclosure

We may disclose personal information if required by law or when we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our legal rights or property

• Prevent fraud or security threats

• Protect the safety of customers or the public

14. Policy Updates

We reserve the right to update this Privacy Policy at any time.

Updates take effect immediately upon posting. Continued use of our website constitutes acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy or how your personal data is handled, please contact us:

📧 info@bgbproductsupply.com

🌐 https://bgbproductssupply.com