Returns & Refunds policy

Thank you for shopping with BGB PRODUCT SUPPLY.

This Return & Refund Policy outlines the conditions under which returns and refunds are accepted for purchases made through https://bgbproductssupply.com.

By placing an order on our website, you agree to the terms set forth in this policy, which forms part of our Terms & Conditions.

1. Right of Cancellation

You have the right to cancel your order within 30 days without providing a reason.

The cancellation period expires 30 days from the date you receive the goods, or from the date a third party designated by you (other than the carrier) takes possession of the delivered items.

To exercise your right of cancellation, you must notify us with a clear statement of your decision by email:

📧 info@bgbproductsupply.com

2. Return Eligibility & Conditions

To be eligible for a return, all of the following conditions must be met:

• The item was purchased within the last 30 days

• The item is unused, unworn, and unopened

• The item is returned in original packaging

• The item is in resellable condition

• All original accessories, manuals, labels, and inserts are included

We reserve the right to inspect all returned items and to refuse a refund if the item does not meet these conditions.

3. Non-Returnable Items

For safety, hygiene, and customization reasons, the following items are not eligible for return or refund:

• Products made to customer specifications or clearly personalized

• Items unsuitable for return due to hygiene or health protection reasons if opened or used

• Products that deteriorate rapidly or have passed their expiration date

• Items that are inseparably mixed with other goods after delivery

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 7 days of delivery.

Your notification must include:

• Order number

• Description of the issue

• Clear photo or video evidence of the product and packaging

Failure to report issues within this timeframe may result in denial of a refund or replacement.

5. Return Shipping Responsibilities

Customers are responsible for:

• All return shipping costs

• Proper packaging of returned items

• Risk of loss or damage during return shipment

We strongly recommend using a trackable and insured shipping method.

Refunds will not be issued without confirmed delivery or receipt of the returned item.

6. Return Address

All approved returns must be shipped to:

BGB PRODUCT SUPPLY

• 312 W 2ND ST UNIT A2891

• CASPER, WY 82601 USA

BGB PRODUCT SUPPLY is not responsible for items lost or damaged during return transit.

7. Refund Processing

Once your return is received and inspected:

• Approved refunds are processed within 30 days

• Refunds are issued using the original payment method

• No additional refund processing fees are charged by BGB PRODUCT SUPPLY

If the original payment method is no longer available, alternative refund arrangements may be made at our discretion.

Please note that banks and payment providers (including PayPal and Stripe) may require additional time to post refunds.

8. Gifts

If an item was marked as a gift and shipped directly to the recipient:

• A gift credit equal to the return value will be issued after approval

If the item was not marked as a gift:

• The refund will be issued to the original purchaser

9. PayPal & Stripe Dispute Protection Clause

By completing a purchase on BGB PRODUCT SUPPLY, you agree to contact us first to attempt resolution before initiating a chargeback, dispute, or claim through PayPal, Stripe, your bank, or card issuer.

Dispute Conditions

• Refunds are issued only after returned items are received and inspected

• “Item not received” claims must align with carrier tracking confirmation

• Damage or defect claims must be reported within 7 days with supporting evidence

• Disputes initiated without prior contact may result in claim denial

Chargeback & Abuse Prevention

We reserve the right to dispute chargebacks involving:

• False or misleading claims

• Confirmed delivery via tracking

• Abuse of dispute or refund systems

Order records, transaction confirmations, shipping data, IP addresses, and communication history may be submitted to payment processors and financial institutions to resolve disputes.

10. Refund Delays or Denials

Refunds may be delayed or denied if:

• Returned items are used, damaged, incomplete, or not in resellable condition

• Return eligibility requirements are not met

• Evidence requirements are not satisfied

• Fraudulent or abusive behavior is detected

11. Policy Updates

BGB PRODUCT SUPPLY reserves the right to modify this Return & Refund Policy at any time. Updates take effect immediately upon posting. Continued use of the website constitutes acceptance of the updated policy.

12. Contact Information

For questions regarding this Return & Refund Policy, please contact us:

📧 info@bgbproductsupply.com

🌐 https://bgbproductssupply.com